frequently asked questions
FAQs
Can I bring in a prescription from another Optician?
We use the prescription issued when your eye test was carried out. Your optician is legally obliged to hand you a copy of your prescription following your eye test (under the 1989 Optician Act). You may also request a copy of your prescription after the eye examination. Based on your prescription and certain other measurements, we will make up your bespoke glasses or sunglasses in our own on site lab usually the same day.
How long would I need to wait for my glasses?
We offer a same day service* as we have an on site lab - please ask in store for more details. If we have to order your lenses single vision prescriptions will be prepared within a week and bespoke varifocals lenses can take up to 2 weeks.
Can you fit new lenses in my existing frames?
Yes, we do offer a re-glaze service so you can keep your existing pair of glasses (or even as a backup pair). Our same day service* ensures that you will not be without your existing glasses for more than a couple of hours (subject to lens stock). Please ask in store for more details.
Do you sell glasses online?
No but for a very good reason. In order to achieve the optimal fit and comfort for prescription glasses and sunglasses, you need to take certain measurements by trained Optical staff. If these measurements are even a couple of millimeters out then you risk having sub-optimal eye sight, with possible side effects, such as headaches and blurred vision. We can also ensure your glasses are fitted correctly and make any necessary adjustments which is not possible if you buy online as well as any future adjustments that may be required after you have had your glasses for some time. You can pop in anytime to any store for any necessary adjustments over time for glasses purchased from us.
Are you regulated?
Yes, we are regulated by the General Optical Council and our Professional Optical staff are all registered professionals.
Do you accept NHS vouchers?
Yes
Do you accept Eyecare & SEE vouchers?
Yes
Can I bring in a prescription from another Optician?
We use the prescription issued when your eye test was carried out. Your optician is legally obliged to hand you a copy of your prescription following your eye test (under the 1989 Optician Act). You may also request a copy of your prescription after the eye examination. Based on your prescription and certain other measurements, we will make up your bespoke glasses or sunglasses in our own on site lab usually the same day.
How long would I need to wait for my glasses?
We offer a same day service* as we have an on site lab - please ask in store for more details. If we have to order your lenses single vision prescriptions will be prepared within a week and bespoke varifocals lenses can take up to 2 weeks.
Can you fit new lenses in my existing frames?
Yes, we do offer a re-glaze service so you can keep your existing pair of glasses (or even as a backup pair). Our same day service* ensures that you will not be without your existing glasses for more than a couple of hours (subject to lens stock). Please ask in store for more details.
Do you sell glasses online?
No but for a very good reason. In order to achieve the optimal fit and comfort for prescription glasses and sunglasses, you need to take certain measurements by trained Optical staff. If these measurements are even a couple of millimeters out then you risk having sub-optimal eye sight, with possible side effects, such as headaches and blurred vision. We can also ensure your glasses are fitted correctly and make any necessary adjustments which is not possible if you buy online as well as any future adjustments that may be required after you have had your glasses for some time. You can pop in anytime to any store for any necessary adjustments over time for glasses purchased from us.
Are you regulated?
Yes, we are regulated by the General Optical Council and our Professional Optical staff are all registered professionals.
Do you accept NHS vouchers?
Yes
Do you accept Eyecare & SEE vouchers?
Yes